Once a contact has been created in CareCaller, their details are available to anyone within your team, including call content logs thus allowing you to maintain continuity even if the normal staff member or volunteer is unavailable on a given day, holidays and sickness for example.

Your team manager can oversee the whole teams diaries and alter and assign workloads as necessary, to ensure all your clients receive the correct level of service. CareCaller also takes care of referral details, so that referrals to and from other organisations, health, social services, and emergency services are tracked and can be reported on.

The reporting capability of CareCaller will provide invaluable information for both your organisation and also any associated services.